We consider ourselves lucky to get to work with outstanding businesses on a daily basis.  Our clients are experts in what they do and when it comes to getting expertise in staffing and HR consulting, they turn to us. Here’s a what a few of them had to say.

Our experience with the EastCoast Human Resource Group has always been exceptionally positive. We were dealing mostly with Heidi and Michalle. Both assisted us greatly, their responses being swift and competent. As the director of our organisation I am extremely happy with the support and consultation provided by your company.

Helena Phoenix House

Jenelle at EastCoast HR provides exceptional services. Jenelle goes out of her way to meet our needs, as a business who requires staff across QLD in the major cities and remote townships, our first port of call is EastCoast HR. Jenelle’s can do attitude and ability to deliver, not just last minute staffing but quality means we know our brand and clients expectations are in good hands.

Jess IER

With our Business growing and work load increasing, It’s been a pleasure to be to able to rely Janelle and the team at East Coast HR to provide us with suitable employees at such short notice. Janelle has a great understanding of what we require in our business, and her communication and follow up is second to none! Thanks again!

Joel and the Team at ASV Sales & Service QLD

Our business required a new staff member and  being time poor in this area due too a busy time of year, we decided to out source the HR work. We approached East Coast Human Resources with a brief of what was required for our new staff member and Heidi and Shantrel  where able to offer us 3 really good candidates for us to interview out of 140 applicants, which we where able to fill the position. The professional approach and process that Heidi & Shantrel  provided through the process  allowed us to focus on running the business instead of taking us away for countless hours doing HR work. I would certainly recommend and  engage East Coast again as we require new staff.

Sean Director

Jenelle at East Coast is incredibly efficient and professional.  I call her on one day to say we have a position available, we have a short chat and before I know it I have emailed to me within a few days a short list of usually three prospective applicants.  Jenelle knows our business so well now that she knows exactly what we value in our staff.  My time is never wasted by interviewing applicants that are not suited.  I trust that if she puts forward an applicant than it will be worth my time to interview.  Jenelle takes the pain and stress out what I find a very difficult and stressful task, recruiting new staff.  I highly recommend Jenelle and East Coast, they truly care about our business and our team.”

Janelle, Swimart

The Events Centre have been working with East Coast HR to service many of our events.  They are very efficient and provide exceptional staff. Jenelle our Consultant is friendly, approachable, helpful and understanding. She demonstrates professionalism and passion in her work. We appreciate her quick response, flexibility and prompt follow-up to our requests. We look forward to furthering our relationship with East Coast HR.

The Events Centre, Caloundra

“I want to let you know what an outstanding  job your team did in some of the worst weather  conditions I have seen at the resort last Saturday night. Your team stepped up without a complaint or hesitation to ensure that the guest were serviced to what I feel was above expectation of the organiser and guests.  A sincere thank you from myself and the resort for all their individual efforts in making the night a success.”

Warwick Kahl General Manager Novotel Twin Waters Resort

As a local manufacturer supporting the building and construction industry there are many occasions where we need staff with very little notice – like yesterday! We have been working with Jenelle from Eastcoast for over a year and are very happy with the responsive service we receive.It’s great that she understands the type of employee we need and can match their background and skills fit for purpose, with seemingly very little fuss.

 Rockcote, Yandina.

“East Coast HR has been an amazing resource for our association for many years. Due to recent changes, East Coast HR have provided us with temporary staff, along with advice on supporting change management within the ANTA team. We could not have achieved our goals without the quality staff, attention to detail, and efficiency that East Coast HR have provided, and highly recommend them as a professional and friendly resource management agency.” Australian Natural Therapists’ Association October 2017

East Coast Human Resource Group has been providing specialist human resource services to Regional Housing Limited for several years and all managers and staff alike look forward to their interactions with Michalle and her team. As a small-medium sized business with over 30 employees spread across several offices in the Wide Bay region, ECHRG are able to ensure that we are providing consistent supervision and support to the entire workforce.

We engage ECHRG for all aspects of our HR needs including development of key documents such as role and responsibility statements as well as HR policies and procedures. ECHRG also assist us with our recruitment processes through advertising, screening, shortlisting, and interviewing if required. Having independent professionals involved in this process gives me confidence that our processes are consistent and transparent.

ECHRG facilitate twice yearly performance reviews for all employees including the executive management team. This ensures that all staff are given equal opportunity to have issues addressed in a fair manner with their line manager, and is also a platform where achievements, goals and aspirations can be formally recorded and progress monitored.

I am convinced that outsourcing HR services to professionals brings many benefits to smaller organisations. My senior management team use ECHRG to bounce strategies and seek guidance in managing difficult and sometimes sensitive situations with their teams. Having the assistance from ECHRG as an independent specialist assists managers in delivering fair and objective responses to HR matters and ensures that our organisation remains compliant with applicable and often confusing legislative requirements.

Staff also access ECHRG directly if they have an issue of concern. Being independent ECHRG fulfil the role of mediator on these occasions and staff feel both supported and confident that the processes and decisions are fair and just.

A final benefit worth mentioning is that ECHRG are accessed directly by the Board of Directors in the recruitment, performance monitoring and if required, performance management of the CEO. A situation that can be difficult to manage made much easier by having specialist with in-depth knowledge of our organisation such as ECHRG engaged.

With first class attitude toward customer service and rapid responses when required, I strongly recommend ECHRG to any employer as a key partner to successful HR outcomes and therefore a more productive and successful business. – May 2017

EastCoast Human Resource Group is committed to providing quality staffing solutions. Their hard working team have delivered all projects with us on time and their attention to detail is exceptional – March 2017.

I thoroughly recommend the brilliant team at EastCoast HR Group as a competent and extremely professional agency to secure quality staff. I recently contacted Jenelle to assist me in filling an administration temp position. Jenelle and Jaimie are always a pleasure to deal with and I am always comfortable that they have a good understanding of the type of candidate that I am looking for, both in terms of skill set and personality. Jenelle and Jaimie from EastCoast HR are professional and tenacious recruiters and I have enjoyed doing business with them and the team. – April 2016

Our business has doubled in size in the last three months so to assist us in finding good quality staff to care for the growth we elected to use EastCoast HR. Jenelle’s efficiency and promptness in advertising, interviewing and finding us the right staff has been an enormous help. This has enabled us to get up and running a lot faster than it may have taken us to find suitable candidates. I don’t think we will ever look for staff again on our own. – April 2016.

EastCoast HR have been great to work with. We have been impressed with both their level of service and just as important, the quality of the staff they sent to site. Will use them for all our future labour hire (trade labourers) requirements in QLD – April 2016.

We were in a bit of a dilemma. We had employees off sick and away on holidays and needed a truck driver urgently. I rang and spoke to Jenelle and (she) immediatiately told me there was someone who could help. She arranged a meeting and we instantly knew this person would be perfect for the job. He was able to start straight away and (we) have been extremely happy with his performance. EastCoast Human Resource Group is a totally professional team, nothing was a problem and I would gladly recommend them to other employers needing help in finding suitable workers – March 2016.

EastCoast HR Group is the support mechanism for our internal HR service. We have worked with EastCoast HR for many years and are delighted with the work carried out. Jenelle has taken the time to understand our business and listed to our specific temporary requirements. In our ever evolving industry we often have an urgent need for a temp, the service and quality of staff that EastCoast HR have provided over the years is of the highest quality. We would highly recommend working with EastCoast HR. – February, 2016.

As a busy manager of a large company on the Sunshine Coast, there are times that we need a temporary staff member who will “hit the ground running”.  Jenelle takes the time to understand our company and the role that we need filled. I can always be confident that the staff member she recommends to us will seamlessly settle in and ‘start running’ straight away. I would highly recommend Jenelle and EastCoast for any temporary recruitment needs. – December 2015″

EastCoast HR provide an outstanding recruitment, temp and labour hire service. The team at EastCoast HR are very professional and they have a great understanding of business needs and culture which enables them to provide us with high calibre staff. They are always organised, reliable, honest and down to earth. It is always a pleasure to deal with them and they make finding staff so easy.” – September 2015.

“As a small business trying to find and trial new staff can be time consuming, stressful and costly.  After 2 years of trying to find ‘the right one’ I finally sought the help of the EastCoast Human Resource Group.  The initial meeting was professional and they took time to understand my needs as an employer and the specifics of the staff vacancy I had unsuccessfully filled.  Within 2 weeks of contacting them the first trial person was sent to me.  The beauty of the trial period is that there is no commitment to employ the trial staff member, if they don’t ‘fit’ you simply request an alternate candidate.  Fortunately for SVS Autocare, the ‘right one’ was the second person that they sent to us.  We knew immediately that the second temp would work perfectly for us however we completed the 3 month trial via EastCoast and after that time took the temp onto our books.  We have not looked back.  When we considered the cost and time/stress implications that we have gone through over the past 2 years, working with EastCoast was a breeze and took all that unwanted stress off our shoulders.  Would I use them again? Absolutely, and without hesitation! – May 2015

We have engaged EastCoast HR Group on a number of occasions for the placement of staff within our aged care operation. Michalle Faulkner has always provided a professional approach to our requirements, in particular, our culture when assessing potential candidates. Michalle has empathy and understands the difficulty all managers face when employing new personnel. We are currently in the early stages in finding a new CFO position. I am confident that Michalle will succeed. – April 2015

As we start operating from our new Sunshine Coast premises following our relocation from Sydney, I thought it appropriate to send a few words of thanks for your assistance in making it happen as seamlessly as it has. Within the business there was a fear that relocating to the Sunshine Coast would limit our available talent pool. Pleasingly however, this could not have been further from the truth. Based on the brief we provided, we have been pleasantly surprised by the calibre of suitable candidates you have put forward. You’re patience in tackling the challenge of dealing with a HR Department located in Canada is also to be commended. Your candidate presentation has exceeded my expectations, and certainly exceeds what we have been accustomed to from other local recruitment companies we have worked with. Aside from the staff placements you have made for us, the introductions to your network of Sunshine Coast based service providers has been invaluable – we have used these to establish Internet and telephone services. Without your introductions, I know that we would have struggled to find and coordinate these providers remotely from Sydney. You have certainly exceeded all my expectations – you deserve praise! Happy clients have mouths and many friends… – April, 2015.

When you’re dealing with the EastCoast team, you’re dealing with highly skilled recruitment professionals and specialists in their field and they conduct their business in an ethical and responsible manner – their employment service is of the highest quality. I have no reservations in recommending the services of the team at EastCoast, and look forward to continuing our mutually beneficial relationship in the future.

I am pleased to provide this testimonial in relation to Michalle Faulkner and her team at EastCoast Human Resource Group. I have referred Michalle to a Client of our firm who required assistance with human resourcing issues.  Michalle made the effort to fully understand the brief and the Client’s needs, tailoring her approach.  The results have been both professional and successful.

Thank you very much Michalle! We sincerely appreciate the help you have provided us, it’s reassuring to have these contracts and documents that are so important to our business up to date and written by professionals!    We have great confidence in your work and look forward to continuing to work with EastCoast for our Recruitment and HR needs.

In collaboration with our Management Team, Michalle provides key expertise, lead mentoring and guidance specifically to our General Manager and Operations Manager and is often called upon to assist with our strategic planning, mediation and Work Health and Safety.  Michalle has a thorough understanding of her industry specialisation, current legislative and compliance knowledge and blends this with modern techniques for engaging and motivating team. Our team at all levels have built strong relationships with Michalle over the years and they regularly communicate to our Management team that as a trusted advisor to the business she makes a difference within our team.  The tangible benefits of improved communication, increased training and development along with the consistency it brings to our performance management goals has made a noticeable difference to our internal team culture.  Michalle acts at all times with the highest degree of ethics and professionalism and is well respected by her Clients and peers.   We were very pleased to see Michalle pen her first book The People Investment which allows her to share her knowledge and expertise to assist other business owners successfully manage and navigate the challenges of engaging staff.  We wish her every success.


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