We consider ourselves lucky to get to work with outstanding businesses on a daily basis. Our clients are experts in what they do and when it comes to getting expertise in staffing and HR consulting, they turn to us. Here’s a what a few of them had to say.
East Coast Human Resource Group has been providing specialist human resource services to Regional Housing Limited for several years and all managers and staff alike look forward to their interactions with Michalle and her team. As a small-medium sized business with over 30 employees spread across several offices in the Wide Bay region, ECHRG are able to ensure that we are providing consistent supervision and support to the entire workforce.
We engage ECHRG for all aspects of our HR needs including development of key documents such as role and responsibility statements as well as HR policies and procedures. ECHRG also assist us with our recruitment processes through advertising, screening, shortlisting, and interviewing if required. Having independent professionals involved in this process gives me confidence that our processes are consistent and transparent.
ECHRG facilitate twice yearly performance reviews for all employees including the executive management team. This ensures that all staff are given equal opportunity to have issues addressed in a fair manner with their line manager, and is also a platform where achievements, goals and aspirations can be formally recorded and progress monitored.
I am convinced that outsourcing HR services to professionals brings many benefits to smaller organisations. My senior management team use ECHRG to bounce strategies and seek guidance in managing difficult and sometimes sensitive situations with their teams. Having the assistance from ECHRG as an independent specialist assists managers in delivering fair and objective responses to HR matters and ensures that our organisation remains compliant with applicable and often confusing legislative requirements.
Staff also access ECHRG directly if they have an issue of concern. Being independent ECHRG fulfil the role of mediator on these occasions and staff feel both supported and confident that the processes and decisions are fair and just.
A final benefit worth mentioning is that ECHRG are accessed directly by the Board of Directors in the recruitment, performance monitoring and if required, performance management of the CEO. A situation that can be difficult to manage made much easier by having specialist with in-depth knowledge of our organisation such as ECHRG engaged.
With first class attitude toward customer service and rapid responses when required, I strongly recommend ECHRG to any employer as a key partner to successful HR outcomes and therefore a more productive and successful business. – May 2017
EastCoast Human Resource Group is committed to providing quality staffing solutions. Their hard working team have delivered all projects with us on time and their attention to detail is exceptional – March 2017.
I thoroughly recommend the brilliant team at EastCoast HR Group as a competent and extremely professional agency to secure quality staff. I recently contacted Jenelle to assist me in filling an administration temp position. Jenelle and Jaimie are always a pleasure to deal with and I am always comfortable that they have a good understanding of the type of candidate that I am looking for, both in terms of skill set and personality. Jenelle and Jaimie from EastCoast HR are professional and tenacious recruiters and I have enjoyed doing business with them and the team. – April 2016
Our business has doubled in size in the last three months so to assist us in finding good quality staff to care for the growth we elected to use EastCoast HR. Jenelle’s efficiency and promptness in advertising, interviewing and finding us the right staff has been an enormous help. This has enabled us to get up and running a lot faster than it may have taken us to find suitable candidates. I don’t think we will ever look for staff again on our own. – April 2016.
EastCoast HR have been great to work with. We have been impressed with both their level of service and just as important, the quality of the staff they sent to site. Will use them for all our future labour hire (trade labourers) requirements in QLD – April 2016.
We were in a bit of a dilemma. We had employees off sick and away on holidays and needed a truck driver urgently. I rang and spoke to Jenelle and (she) immediatiately told me there was someone who could help. She arranged a meeting and we instantly knew this person would be perfect for the job. He was able to start straight away and (we) have been extremely happy with his performance. EastCoast Human Resource Group is a totally professional team, nothing was a problem and I would gladly recommend them to other employers needing help in finding suitable workers – March 2016.
EastCoast HR Group is the support mechanism for our internal HR service. We have worked with EastCoast HR for many years and are delighted with the work carried out. Jenelle has taken the time to understand our business and listed to our specific temporary requirements. In our ever evolving industry we often have an urgent need for a temp, the service and quality of staff that EastCoast HR have provided over the years is of the highest quality. We would highly recommend working with EastCoast HR. – February, 2016.
As a busy manager of a large company on the Sunshine Coast, there are times that we need a temporary staff member who will “hit the ground running”. Jenelle takes the time to understand our company and the role that we need filled. I can always be confident that the staff member she recommends to us will seamlessly settle in and ‘start running’ straight away. I would highly recommend Jenelle and EastCoast for any temporary recruitment needs. – December 2015″
EastCoast HR provide an outstanding recruitment, temp and labour hire service. The team at EastCoast HR are very professional and they have a great understanding of business needs and culture which enables them to provide us with high calibre staff. They are always organised, reliable, honest and down to earth. It is always a pleasure to deal with them and they make finding staff so easy.” – September 2015.
“As a small business trying to find and trial new staff can be time consuming, stressful and costly. After 2 years of trying to find ‘the right one’ I finally sought the help of the EastCoast Human Resource Group. The initial meeting was professional and they took time to understand my needs as an employer and the specifics of the staff vacancy I had unsuccessfully filled. Within 2 weeks of contacting them the first trial person was sent to me. The beauty of the trial period is that there is no commitment to employ the trial staff member, if they don’t ‘fit’ you simply request an alternate candidate. Fortunately for SVS Autocare, the ‘right one’ was the second person that they sent to us. We knew immediately that the second temp would work perfectly for us however we completed the 3 month trial via EastCoast and after that time took the temp onto our books. We have not looked back. When we considered the cost and time/stress implications that we have gone through over the past 2 years, working with EastCoast was a breeze and took all that unwanted stress off our shoulders. Would I use them again? Absolutely, and without hesitation! – May 2015
We have engaged EastCoast HR Group on a number of occasions for the placement of staff within our aged care operation. Michalle Faulkner has always provided a professional approach to our requirements, in particular, our culture when assessing potential candidates. Michalle has empathy and understands the difficulty all managers face when employing new personnel. We are currently in the early stages in finding a new CFO position. I am confident that Michalle will succeed. – April 2015
As we start operating from our new Sunshine Coast premises following our relocation from Sydney, I thought it appropriate to send a few words of thanks for your assistance in making it happen as seamlessly as it has. Within the business there was a fear that relocating to the Sunshine Coast would limit our available talent pool. Pleasingly however, this could not have been further from the truth. Based on the brief we provided, we have been pleasantly surprised by the calibre of suitable candidates you have put forward. You’re patience in tackling the challenge of dealing with a HR Department located in Canada is also to be commended. Your candidate presentation has exceeded my expectations, and certainly exceeds what we have been accustomed to from other local recruitment companies we have worked with. Aside from the staff placements you have made for us, the introductions to your network of Sunshine Coast based service providers has been invaluable – we have used these to establish Internet and telephone services. Without your introductions, I know that we would have struggled to find and coordinate these providers remotely from Sydney. You have certainly exceeded all my expectations – you deserve praise! Happy clients have mouths and many friends… – April, 2015.
When you’re dealing with the EastCoast team, you’re dealing with highly skilled recruitment professionals and specialists in their field and they conduct their business in an ethical and responsible manner – their employment service is of the highest quality. I have no reservations in recommending the services of the team at EastCoast, and look forward to continuing our mutually beneficial relationship in the future.
I am pleased to provide this testimonial in relation to Michalle Faulkner and her team at EastCoast Human Resource Group. I have referred Michalle to a Client of our firm who required assistance with human resourcing issues. Michalle made the effort to fully understand the brief and the Client’s needs, tailoring her approach. The results have been both professional and successful.
Thank you very much Michalle! We sincerely appreciate the help you have provided us, it’s reassuring to have these contracts and documents that are so important to our business up to date and written by professionals! We have great confidence in your work and look forward to continuing to work with EastCoast for our Recruitment and HR needs.
In collaboration with our Management Team, Michalle provides key expertise, lead mentoring and guidance specifically to our General Manager and Operations Manager and is often called upon to assist with our strategic planning, mediation and Work Health and Safety. Michalle has a thorough understanding of her industry specialisation, current legislative and compliance knowledge and blends this with modern techniques for engaging and motivating team. Our team at all levels have built strong relationships with Michalle over the years and they regularly communicate to our Management team that as a trusted advisor to the business she makes a difference within our team. The tangible benefits of improved communication, increased training and development along with the consistency it brings to our performance management goals has made a noticeable difference to our internal team culture. Michalle acts at all times with the highest degree of ethics and professionalism and is well respected by her Clients and peers. We were very pleased to see Michalle pen her first book The People Investment which allows her to share her knowledge and expertise to assist other business owners successfully manage and navigate the challenges of engaging staff. We wish her every success.