Meet our HR Recruitment & HR Consultancy Team

Our EastCoast HR Group’s team of HR recruitment, HR consultancy and Wagesmart payroll administration support have many years of experience in the industry. We are here to assist business owners, managers and jobseekers alike. 

Our dedicated professionals provide labour hire services (including international labour hire), HR/IR consultancy services, staff training and development services and outsourced payroll services.  To learn more about our services, please view the About Us page. For information regarding our management team and staff – their role in our company, experience, accreditations, certifications, and areas of specialisation – please keep reading.

Michalle Faulkner

EastCoast HR Group Managing Director

Michalle is our recruitment group’s Managing Director and a senior HR Management practitioner with more than 26 years’ experience gained partnering with a myriad of diverse industries nationally.

In addition to her business and HR Management experience, she has held dual qualifications as a Workplace Health and Safety Officer and now as a practicing Safety Advisor.

Michalle’s expertise lies in her ability to coach emerging and executive leaders to fulfil their leadership potential through the lens of her extensive HR experience in thriving businesses.

Michalle is also qualified as a Workplace Trainer & Assessor and Internal Auditor of Quality Systems including
AS/NZS 9001 and AS/NZS 4801 – OHS Management Systems and is an active Professional Member of the
Australian Human Resources Institute (CAHRI).

As well as providing clients with HR consulting services, Michalle is responsible for the team’s delivery of specialist
workforce solutions to a wide cross section of clients. She is also responsible for EastCoast’s general business
development and delivery on the strategic plan.

Michalle’s commitment to her profession was recognised in 2008 when she was awarded the Business Woman
of the Year Award and a Regional Finalist in the Institute of Managers and Leaders Awards.

A devoted wife and mother of a young family and a published author, Michalle still finds time to volunteer her
time and is a life member of the Sunshine Coast Business Women’s Network (SCBWN), a very active Business
Women’s Network with in excess of 200 members.


Lisa Rousell

Senior HR Consultant

Lisa is an experienced Human Resources practitioner with approximately 20 years in Human Resources, Industrial Relations and Workplace Health and Safety. Lisa has worked in a range of industries including hospitality, tourism, retail, manufacturing and administration to mention a few. She has a practical approach to finding solutions and has worked in management, as a Fair Work Inspector, Human Resource Manager and as a HR Consultant to multiple industries.

Lisa has a graduate certificate in HR management, Certificate IV in Health & Safety is a Rehabilitation and Return to Work Coordination and has a Bachelor of Applied Science.

Penny Hill

WageSmart and Payroll Manager

Penny is our WageSmart and Payroll Manager, although originally based on the Sunshine Coast, Penny now works remotely from her home in South Australia.  Penny has over 20+ years’ experience in Payroll including Award Interpretations across all Industries, Superannuation, Single Touch Payroll and experience in the use of various payroll software programs.  Penny can offer you support in managing your payroll or performing a payroll audit to ensure your compliance.  Penny is supported at home by her partner and their two cats Leo and Kitty Kat.  In her spare time she enjoys spending time with her family and friends.  Penny returns to the Coast yearly for client visits and staff shenanigans.  

Testimonial: “Penny is doing an absolutely wonderful job for me. She has given me her full attention as she does, but even more so during the Covid minefield. Penny has spent so much time trying to help me sort out Jobkeeper for each individual employee and she has gone way above the call of duty.

Penny, you are an absolute tower of strength and the epitome of a committed true professional” – Maria Faulder – Suite Three Hair.


Jenelle Shield

Temporary Personnel and Labour Hire Agency Manager

Jenelle Shield is the EastCoast Human Resource Group (ECHRG) Temporary Personnel and Labour Hire Manager.

A Queenslander through and through, she relocated from Brisbane to the Sunshine Coast 15 years ago which is now home with husband Brad and their blended family.

Jenelle’s expertise as both an Employer and a HR Recruitment Specialist spans over 20 years of hands on experience, recruiting and placing staff across an immensely broad range of industries. Regardless of the role she’s recruiting for, the key point of difference that remains the same throughout is her care to meet all the role necessities and a genuine dedication to providing exemplary customer service to all her Clients and Candidates alike.

When it comes to Temporary white collar or blue collar Labour Hire, Jenelle offers a level of Client and Candidate care that comes from a mutual appreciation based on experience.

She derives great satisfaction from celebrating successful placements because her philosophy is simple – treat everybody throughout the recruitment process with respect and honesty is very important in achieving the outcomes needed.

Message from Jenelle

“I have a genuine interest in employment and HR issues on the Sunshine Coast and believe in placing the right person in the right role for the right reasons! As a Team Leader in a previous role, I did use ECHRG’s services which I found invaluable as our business operation was going through a period of unexpected growth and I was able to rely on ECHRG as my recruitment partner to supply quality applicants quickly”.

At ECHRG, how do we know we are performing at a high standard?

We ask our Clients of course …

“As a busy Manager of a large company on the Sunshine Coast, there are times that we need a temp staff member who will hit the ground running. Jenelle takes the time to understand our company and the role that we need filled. I can always be confident that the staff member she recommends to us will seamlessly settle in and start running straight away. I would highly recommend Jenelle and EastCoast for any temporary recruitment needs”.

Jodie McCarthy

HR Outsourcing Support

Jodie brings to East Coast HR Group extensive experience in administration, human resources and executive support. Relocating to the Sunshine Coast over 3 years ago, Jodie has embraced the Sunshine Coast lifestyle and community and is passionate about supporting local businesses and candidates with their HR recruitment and employment needs.

A highly professional individual, Jodie easily builds rapport with individuals and is committed to supporting the team at EastCoast HR provide effective solutions and outcomes to our valued clients and candidates. When not working, you will find Jodie at the beach, enjoying the company of friends and family.