The EastCoast Human Resource Group is a highly skilled and enthusiastic team with a strong customer focus. We succeed in business by making a meaningful contribution to the success of our clients.
Michalle is the Managing Director of the EastCoast Human Resource Group and a senior human resource management practitioner with more than 25 years experience gained in building, construction and labour hire industries. In addition to her business and human resource management experience, she has held dual qualifications as a Workplace Health and Safety Officer (Construction and Services) and now as a Practicing Safety Officer. Michalle is also a qualified Workplace Trainer & Assessor and Internal Auditor of Quality Systems including AS/NZS 9001:2008 and AS/NZS 4801- OHS Management Systems.
As well as providing clients with consulting services, Michalle is responsible for the team’s delivery of specialist workforce solutions to a wide cross section of clients. She is also responsible for EastCoast Human Resource Group’s general business development.
Michalle’s commitment to her profession was recognised in 2008 when she was awarded a Business Woman of the Year Award. A devoted wife and mother of a young family, Michalle still finds the time to volunteer her time as the President of the Sunshine Coast Business Women’s Network – a very active Business Women Network.
Michalle believes; “invest in your people, increase your profit” and her new book The People Investment does just that – it is the ultimate source for businesses to work out the key to hiring and firing and getting the most out of your team!
Senior HR/IR Consultant
Heidi joins EastCoast Human Resource Group as a senior consultant working with Michalle to design and deliver exemplary human resources solutions.
Heidi’s skills in business and people management have been developed over 25 years encompassing corporate, franchise and small business environments. Her unique business focus allows Heidi to customise people solutions that are relevant, effective and culturally driven.
Heidi’s communication style readily establishes relationships to identify stakeholder requirements to collaboratively develop solutions. Her passion and expertise in developing strong workplace cultures that drive employee engagement and deliver sustainable business results.
Heidi has extensive human resources experiencing a wide range of industries all with unique challenges. She has consulted to the health, retail, construction, mining, engineering, aged care, financial services, tourism, utilities and local government sectors.
Heidi provides effective, efficient and holistic human resource solutions to support people leaders with ‘day to day’ issues right through to strategic organisational development needs.
Heidi’s other passion is workplace training, specialising in ‘soft skills’ such as leadership, communication, people management and everyday authentic conversations. Her facilitation delivery style is engaging, practical and tailored to her audience to ensure sessions are effective, memorable and outcome driven.
Sylvia Low Tiffany
Senior Resource Support (Consultancy Services)
Sylvia provides administrative assistance to Michalle and Heidi for the HR and IR component of the business. In addition, Sylvia also manages the Seasonal Worker Programme alongside corporate communications as well as implementation and evaluation of EastCoast’s 2015-2017 business plan.
The role is a welcome sea change from a communication-centric career that saw Sylvia chalk up just over two decades of work experience as a photo-journalist, public relations and corporate communications specialist. Skills which transitioned into a later career as fundraiser, resource mobilisation specialist, marketing as well as business and financial product development. She brings with her experience from the public sector, regional government (Pacific), the disciplined forces, not-for-profit as well as banking and finance.
Sylvia holds a post-graduate diploma in social policy and Administration as well as a bachelor of arts in management/public administration and sociology (double majors) from the University of the South Pacific (Fiji). She is currently pursuing a diploma in human resources management with Queensland TAFE.
Temp Desk Manager
Jenelle Shield is EastCoast Human Resource (ECHR) Group’s Senior Temp Recruitment Consultant. A Queenslander through and through, she relocated from Brisbane to the Sunshine Coast 15 years ago which is now home with husband Brad and their blended family.
Jenelle brings with her over 20 years of work experience in real estate, holidays and newspaper advertising sales, call centre support as well as temp and perm recruitment, which has seen her work as both – client and recruiter.
“I have a genuine interest in employment and HR issues on the Sunshine Coast. As team leader in a previous role, I did use ECHR’s services which I found invaluable. In that role, our business went through a period of unexpected growth and I was able to rely on ECHR to supply quality applicants quickly,” she recalls of her experience as a client of ECHR Group.
As a temp recruiter, Jenelle offers a level of client care that comes from a mutual appreciation based on experience. She also derives great satisfaction from conducting successful placements of candidates with clients.
An avid netballer, Jenelle swapped her goal shooter bib for a pair of runners after an ankle injury ruled out a return to her much loved sport. She now runs the annual 5km Sunshine Coast Marathon. When she’s not busy breeding cute little Silky Terrier X Maltese puppies in her free time, Jenelle likes to visit the Noosa North Shore or pop into the North Shore Tavern in Mudjimba for lunch.
With recruitment, Jenelle’s her philosophy is simple: “I treat everybody with respect and I believe honesty is very important.”
Business Development Manager
James is the main point of contact for businesses seeking to navigate the maze that is human resource management and industrial relations.
James brings with him a wealth of experience in business development having previously held a similar role for 16 years with APN News and Media, owners of the Sunshine Coast Daily and a number of other Queensland and NSW regional papers.
James’ strength lies in understanding and demystifying HR needs and services for businesses looking to manage their risk profile and improve employee relations in the workplace. James also provides support and direction to help businesses access our services which include permanent recruitment, temporary labour hire, employment contacts, performance management, Masterclass seminars, payroll services, audits, policies and procedures and others.
James was born and grew up in Kerry, Ireland and has lived on the Sunshine Coast since 2002. He holds a Bachelor of Commerce from the University of the Sunshine Coast.
Outside of work, James enjoys playing sport, reading and travelling to faraway obscure places.
Reception and Resource Support (Recruitment Services)
Jaimie is the friendly voice over the phone when you call and the smiling face you’ll see when you walk-in for registration, an interview or a friendly chat. Dealing with a variety of people is what makes the day interesting for this Victorian girl.
“As the receptionist, I am often the first point of contact, therefore I am responsible for the first impression that people get of the business,” Jaimie said.
Jaimie also provides timely resource support to Jenelle and Joannah.
Having worked a number of roles in administration, reception and call centre in addition to managing her own restaurant business for three years, Jaimie believes in always providing the best in customer service.
“Treat others how you would like to be treated. This is not just my customer service philosophy but also my life philosophy,” she said.
In her spare time, Jaimie uses her commercial cooking skills and experience to ship up good food for her family and friends. Her biggest love remains, time with her family.
Office Administrative Team
EastCoast Human Resource Group Directors and Consultants are also supported by a team of dedicated administration and payroll professionals ensuring that the day to day administrative and operational needs of the business are supported.
Our support team incorporates our reception, payroll and resourcing staff.
Stephen Fraser (Director)
Susan Fraser (Payroll Manager)
Penny Hill (WageSmart Manager)