“….the difference between going it alone and getting there with the help of others, is a question of time – and the quality of the results.” – Unknown

At EastCoast, our candidates are our most as a valuable asset. We endeavour with each recruitment to ensure that due diligence in screening, skills testing, interviewing, reference checking and follow-up is maintained.  We have over the years worked with great candidates so its lovely when they take the time to write and thank us for being a part of their working life. Here are some of their very kind feedback:


It was the first time I had any association with a recruiting company. I was approached by Jenelle who was extremely professional but kind. You could tell that she was not only working for employers seeking to fill a vacancy but genuinely cared about the correct positioning for the job seeker. Jenelle is very proactive in progressing placement. I felt the whole experience with Jenelle and East Coast HR to be really straight forward and continued communication very reassuring.

“When I made a decision to take a redundancy from a government role to complete a Master’s Degree, I decided to temp as my source of employment.I  have been registered for many years now with EastCoast and Jenelle Shield.  Jenelle has been highly consistent in her communication with me, regularly contacting me to see how my short term assignments were progressing and in between assignments to simply touch base .  Having been registered with other agencies, my experience is that few consultants take this level of customer care with their clients.  I have always felt well supported with any questions or queries I have had along the way.  I would and have thoroughly recommended Jenelle and the EastCoast team for temp and permanent employment placement”

I would thoroughly recommend the wonderful team at EastCoast HR Group and in particular, Jenelle, as she did an amazing job in securing for me a three month temporary contract with an event company here on the Sunshine Coast. I made the decision to register with EastCoast HR Group after applying for many employment opportunities, and not even getting shortlisted for an interview. A couple of weeks after registering, Jenelle contacted me and enquired as to how my job applications were going. Advising of my distressing situation, by the next day Jenelle had sent my resume to the event company, I had an interview that same week and my unemployment was history! Whilst the assignment is temporary, there is scope for extension of the term and I love what I am doing. Without Jenelle’s tenacity and professionalism, I truly believe I  would still be looking for work. Thank you again Jenelle!

I have found Jenelle at EastCoast HR to be the best at follow up of any employment agency I have contacted for work. She has matched the employment opportunity perfectly with my past experience in warehouse work and truck driving. She even rings you in the middle of your work opportunity just to see how it’s all going.  She is approachable and very good at her job.  For me personally, her assistance in getting work and following up has been the best out of all the agencies on the Sunshine Coast.

Jenelle from EastCoast has the employees’ best interest at heart, and that is their point of difference. Returning to the workforce after a period of maternity leave, I approached Jenelle as I was unhappy in my previous role. In less than a week Jenelle had found a fantastic role perfectly suited to my skills and experience. From an employee perspective, I could not recommend EastCoast and Jenelle enough, with particular emphasis on her supportive, flexible and professional attitude.

I would highly recommend EastCoast HR to anyone seeking employment. I have signed up with several recruitment agencies in the past, and this group has been the best I have experienced in my life. Jenelle Shield was able to make an effort to get to know my skills and strengths in my previous work  in order to find me the best suited position for employment which she successfully did. They truly care about there clients and make sure they are getting the best suited employment they deserve.

Working with Jenelle has been easy and enjoyable from the start. She is warm, professional and a pleasure to deal with. Jenelle makes sure that she keeps in contact with you throughout the entire relationship regularly, even when there is no news. I find this particularly reassuring as most other agencies only tend to contact you when they have news which can sometimes leave you wondering if they have forgotten about you! Jenelle found me the prefect role for my situation so she has a good understanding of her clients and partners them with well with employers. I would highly recommend working with Jenelle. – July 2017

I would like to say thank you to EastCoast HR. You are by far the most outstanding employment agency on the Sunshine Coast. Other agencies don’t follow up with candidates and have limited time to share with a prospect employee. From the very start I found EastCoast to be warm and thorough with my details. EastCoast has been the only agency to provide any work for me in a time of desperate need. It’s people that make the world go round and I feel extremely privileged to be with such an honourable organisation. The work so far has been a pleasure, thank you for employing me. Wishing you all prosperity, teamwork and many new positions to manage for clients in the months ahead! – June 2017

I like the fact that Jenelle keeps trying for me. She keeps me informed of what’s going on and she is a caring person who works for the client and the candidate. I’m very happy with EastCoast as my temp agency – June 2017

I relocated to the Sunshine Coast 7 hours from where I call home. I did so for the lifestyle change not thinking I would have any issues with finding a job. After 3 months of applying for jobs and only hearing back from one saying I was unsuccessful at this time, I was just about ready to give up and go home. I am a single mother and the relocation back was going to cost a significant amount of money, and my daughter was extremely upset to be leaving her school and new friends. At this point I told myself I would give it one more go, and this time leave no stone unturned. I changed my resume, and I sent it out to 5 different recruitment agencies. Of the 5 recruitment agencies I was contacted via phone by two. And the only one who was interested in meeting me in person was EastCoast HR. I was excited to be seeing something happening as I have always believed that I make my best impression in person. I met with Jenelle who was polite and pleasant to speak with. After a brief interview she suggest two employers who may be interested in my skills. I received a call the same afternoon with a job interview the following day. I couldn’t have been more excited. Not only that, but I walked into an interview of an organisation that wasn’t advertising any positions, and I walked away the same day with a formal offer. I haven’t even heard back from any of the other recruitment agencies. And this all happened in a four day turn around. We are so grateful for how quickly East Coast HR were able to help me and my little family – April 2017.

“EastCoast’s attention to detail coupled with compassion makes them different to every other temp agency I have dealt with. EastCoast makes you feel listened to and are very efficient when it comes to finding you suitable employment. I was very happy to step into their office and days later be given an opportunity for work. – March 2017.

I don’t even know how to express my gratitude to EastCoast HR Group especially Jenelle. She organised work for me the day after I applied. I just couldn’t believe it and better than that, I was offered a full time position with the company that she found me work with! Jenelle, you opened a door that I wasn’t expecting and I am thankful for that. I would recommend EastCoast HR Group to employers and employees alike. The best company that I have worked with – March 2017.

Very efficient and professional service! – February 2017.

Heidi was engaging, understanding and very helpful – February 2017.

EastCoast is very well organised, considering both employees and employers. Thank you for doing such a great job. I always feel welcome and appreciated in my role. Having part uniforms provided has been great, saving wear and tear on my regular uniform. EastCoast always gives plenty of notice for any events and make sure the staff are in a team and briefed before starting. I’m very happy to be a team member with EastCoast – February 2017.

A big thank you Jenelle for your outstanding work. I was totally impressed about your professional manner, and felt very comfortable with the interview. To top it off was the phone call for an interview, only an hour after I had the interview with you. I haven`t experienced this with any other recruitment agencies, and I have dealt with quite a few. Once again a big thanks to the EastCoast HR Team. – September 2016.

My experience with staff from EastCoast to me and for me is nothing short of incredible!!! I have been with other agencies which have not been as upfront and forward as in finding employment for myself and I readily recommend and speak highly of all staff that I have been in contact with specifically Jenelle and Jaimie. I have been in the hospitality industry for some time and this is the first time that actions spoke louder than words. The amount of time that EastCoast enabled me to find employment was faster than any that I have ever encountered and for that I am truly grateful to this organisation and moreso to the beautiful ladies that are the point of contact. I cannot speak highly enough of all staff namely Jenelle and Jaimie – August 2016.

From the moment I walked into the EastCoast HR offices, I was greeted in such a warm and friendly manner. Jenelle was incredibly helpful, professional and just an absolute pleasure to deal with. I have had many dealings with recruiting companies over the years both as an employer and as a job seeker and without a doubt I have found EastCoast HR to be the most courteous, helpful and professional with their personal and attentive service belying a genuine desire to provide positive results for their clients – August 2016

I honestly couldn’t ask for a better team to work with at EastCoast – you are just amazing at what you do – meeting us at every event, making sure we are dressed OK to impress and have an understanding about what’s happening before every shift. I have never had a boss that takes so much pride in their staff – August 2016

As an American brand new to the Australian workforce, I enquired to the EastCoast HR Group about a position I thought was perfect for my skills. To my surprise, they responded back to me within two hours! Jenelle was very courteous and professional during the whole process of interviews and meeting the business owners. I felt like she was just as much concerned about my needs as she was about the business that she represented. Within a week I was offered the job! I would definitely recommend Jenelle to help anyone looking for a position that would fit them perfectly – May 2016

EastCoast HR have been very easy to deal (with) from the beginning and I cannot fault anything in their process. I was called literally the day after my application for a temp role and from there an interview was swiftly set up. I am impressed with how easy the process was and the frequent communication from both Jenelle and Jaimie before and after the beginning the role made me feel well looked after. I would highly recommend Jenelle and EastCoast to everybody seeking employment – April, 2016

My recent experience with Jenelle was so positive, professional and fact. From our first meeting to my first interview and successful job placement was about one week! The job I have secured is with a very reputable organisation and I couldn’t be happier with my overall experience. Thank you Jenelle, I highly recommend you and EastCoast HR Group! – January 2016.

I’ve been back on the beautiful Sunshine Coast for approximately three months and have been placed in a couple of temporary positions to date by Jenelle and I have also have had quite a bit of communication with Jaimie Gosewinckel. Both of these ladies have provided me with a very personal yet professional service. I have previously been involved with several recruitment agencies but to date have never received such excellent service. Jenelle contacts me regularly to let me know what is happening at the agency and to see if there are any changes to my circumstances and to let me know that she has not forgotten about me. Both Jenelle and Jaimie are very approachable and friendly people who always put me at ease and make me feel like I am a valued asset to their business. Jenelle also provides me with very valuable feedback on my work performance which I have found has not been provided by other agencies. I also know of several other people who have had dealings with EastCoast Recruitment and they are all full of praise for the service provided. I have and will continue to highly recommend EastCoast to others seeking employment and would also recommend them to any business seeking employees as I have witnessed the care that they take in providing the right employee for the job. – December 2015

I have known Jenelle for many years from a previous workplace. Since looking for new work through recruitment agencies, we crossed paths. Jenelle has been nothing but helpful. Always checking up on how I am in my situation and keeping me up to date. She displays strong leadership abilities, logical thinking abilities, and the ability to work well with teams. I recommend Jenelle without reservation. – November, 2015.

I found Jenelle extremely easy to deal with and she was willing to go the extra mile to help me in the process of getting work. – September, 2015.

My family and I moved from New Zealand and I was looking for a job in very much the same industry as I was working for in New Zealands. I found Jenelle from EastCoast HR committed, helpful, friendly and professional. Throughout the interview process I felt respected, valued and in good hands. She was prompt with the paperwork and gave me quality feedback. I would and have recommended EastCoast HR to job seekers. Thank you Jenelle. – September, 2015.

I would just like to thank EastCoast for their help in my employment. Myself and family moved here from New Zealand at the beginning of the year and EastCoast helped make that transition so much easier, they were always helpful, efficient and friendly I would recommend EastCoast to anyone looking for employment. – June, 2015.

I personally found both Sylvia Low Tiffany and Michalle Faulkner to be outstanding to liaise with. They are both extremely helpful, honest and professional. It has been an absolute pleasure dealing with Michalle. I cannot fault the service I have been given. – May, 2015.

They made finding a job stress free, they were nice and understanding and extremely helpful! The staff and services were of a high standard! Very friendly and nice! – April, 2015.

I would like to say a big thank you for everything you have done since getting me a job with (name withheld). From start to finish through EastCoast it has been a smooth process and I would recommend anyone to come see you who are looking for work…Thanks again! (The candidate was offered a full time role after two months with company we placed her with) – April, 2015.

I answered an advert from East Coast HR as I was unsuccessful in finding a position after many unsuccessful attempts.  The ease of the online test from the comfort of my own home was fantastic. Jenelle Shield is the Temp Desk Manager that recruited me and when I asked her for advice on my resume she had no hesitation in comparing it to others that she had seen and I was able to tweak it to bring it up to modern standards as it was over 10 years old. We sent many emails and had a few conversations and I didn’t feel like it was any trouble at all to Jenelle.  I was recruited for a 3-month temp position and in that time I was very well looked after by Jenelle who would often call in to the job on site to ask how everything was going and sometimes bringing in treats to reward us.  Submitting Temp Time Sheets was easy and I was paid on time and everything was accurate.  Jenelle Shield  is professional and friendly and very approachable with any questions you may have. From online skills testing to recruitment I would have no hesitation in recommending East Coast HR to other possible candidates – April 2015.

For me, the point of difference for EastCoast HR Group is in their longevity on the Sunshine Coast combined with their solid reputation of professionalism, recruiting and HR expertise, and vast local networks and contacts.  These attributes allow EastCoast HR Group to attract the best quality of candidates as candidates know that they are working with an enviable recruitment organisation and want to be a part of it.   For these reasons, I personally am extremely happy to have been given the opportunity to work for EastCoast HR Group and look forward to more successful and rewarding assignments – April 2015.

Thank you very much Jenelle! Having not been for an interview for many years I was feeling a little nervous but you made me feel at ease and comfortable. I loved the way you kept me in touch after the interview and found the right job for me! I have great confidence in you and the EastCoast Human Resource Group – April 2015.

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